She offered to re-perm it in a day or so, Which I declined to do b.c it would have further damaged my hair. After the perm was rinsed out I looked like a poodle! Some of my hair on the right side of my head didn't even tak e my perm. The perm solution burned my scalp and face, I may have been allergic? But no test was done to check. I got my fist perm back in March, I didn't know that my hair was supposed to be checked for thickness and how healthy it was before the perm, my stylist Denise said my hair was good, and permed me with very small perm rods, I said I wanted a Mane like the blonde off “Carrie Diaries”.

And we won't be back.” And we walked out. So I just said “You know, this is the worst customer service I think Ive ever experienced! Very unprofessional! Just forget it. But by then, I was so angry at this lady that I wouldn't have enjoyed a facial from her had she given in. I asked for the mgr, who was conveniently not there. I refused, as this was our 2nd attempt, we'd been promised, etc etc. I'd have to pay an additional $60.00 or something like that. Well, We showed up, and the lady there said he had no right to offer that, and wouldn't honor it. The man there was very nice, extremely apologetic, and agreed to give us what we needed for no extra charge the following weekend. We arrived the day of our appointment, only to find they'd p ut us down for the wrong day. We didnt realize there was a price difference for someone with acne (daughter). A nice man with spiky black hair greeted us right away.

Waited 15 minutes, in the rain for them to open. My daughter and I had a groupon for two facials. If 0 stars was an option, that's what I'd give.

Serenity salon and spa ocala fl